"Sorry, something went wrong while initializing the app."–Outlook app error after upgrade to 9.1

Problem: After upgrading a CRM environment from 8.2 to 9.1 we had the problem, that our outlook app showed the users the error: “Sorry, something went wrong while initializing the app.”

Solution: The securityrole of the users needs the new “model-driven App”-privileg under “Customizations” –> “Model-driven App” –> “Read”


More information: You can find more necessary information about required privileges of the outlook app here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook#provide-security-role-access

Logic app error “Entity: xy_entity isn’t enabled for change tracking”

Last week I created a new Logic app, which should trigger, when a record is modified. So I added the trigger, set the Entity to “xy_entity”. First time the logic app triggered I was getting the following error:


"status": 412,
"message": "Entity: xy_entity isn't enabled for change tracking. Please take a look at the link for more details: https://technet.microsoft.com/library/3fa9c316-9dc9-4b28-9abf-43a3fce5b01d.aspx",
"source": "mycrm.crm4.dynamics.com",
"errors": [],
"debugInfo": "clientRequestId: 8a853565-7bc5-0000-9683-9b5a03dc2fce"

I forgot to enable the “Change Tracking” option on the entity.


After enabling it, everything worked fine.

Dynamics 365 – News from the west

During the last month I could attend several events all about Dynamics 365. During the same time Microsoft announced the new spring release and the future of Dynamics 365. This post shows you my most important take aways.

Find more information about the spring release here: https://dynamics.microsoft.com/en-us/release/spring-2018-release/

Common Data Service (CDS) – All data on one place

One of the biggest announcements was for sure, that the core of Dynamics CRM will be the new Common Data Service where we can build Business Applications (e.g. PowerApp) on top. You can find more information about this in my past blog-post I wrote during the extreme365 or here.

BAP Overview

PowerApps – The new way to create business applications

With PowerApps Microsoft gives us a tool to build easy and fast a complete app from scratch. Important: There are two kind of PowerApps:

Canvas app

This kind of app is the the PowerApp we already know since a while. With canvas apps you can create no-code apps in within minutes. Find more information here.



Microsoft describes the model-driven-app like this: “Model-driven app design is a component-focused approach to app development. Model-driven app design doesn’t require code and the apps you make can be simple or very complex. Unlike canvas app development where the designer has complete control over app layout, with model-driven apps much of the layout is determined for you and largely designated by the components you add to the app.”


So if you are familiar with the Dynamics 365 for Sales or the Customer Service Hub you already know at least one model-driven-app. Find more information here

And: Dynamics 365 Business Central – A new app?

No, “Business Central” is the new name of “NAV”. And yes, Business Central will still be available onpremise.

Bildergebnis für dynamics 365 business central roadmap

That’s it. I am sure I will pick up some of this topics in one of my next posts.

xRM is back! – PowerApp, CDS, Dynamics 365

Yesterday Microsoft released information about the “PowerApps Spring Update” and gave us also the “Dynamics 365 Spring release notes”. In there you can read, that they merged features of Dynamics 365 with the Common Data Service. This “new product” is called Common Data Service for Apps.

BAP Overview

Attending the extreme365 I was lucky to have a little chat with Matt Barbour (Principle Program Manager) about this topic. Here are my key takeaways:

Common Data Service for Apps
One big thing is that Microsoft moved the hole Dynamics 365 CE 9.0 platform to azure, took the CRM platform, removed a lot of entities and more. This is what they call now “Common Data Service for Apps”. So if you buy now for instance the “Sales App” you are getting a managed solution on top of this Core called CDS.

The following picture shows these changes from v8 to v9:

21_03_2018 17_19 Office Lens 

It is already here!
Another takeaway from Matt: If you have a v9 CRM instance you already working on the new platform! Having a look at the solutions of my newly created v9 instance we can see two solutions called something like “CDS” or “Common Data Service”:


And if you are opening the solution eplorer you will recognize the PowerApp icon on the top left side:


Customizing is moving to PowerApps and CDS
One other thing is, that the solution explorer we know today will completely move from CRM to PowerApps and CDS. Today you can create on both sides new entities. So if you create an entity in CRM your getting the entity in CDS an vice versa.

Old New
image image

Is the CRM-database and the CDS-database the same?
Yes it is. There are no connectors or similar stuff doing synchronization.

Can I have only the Core-System so I can build my xRM-App?
No, not yet. But they are planning licenses to get only the Core-App without any apps like Sales on top.

Should I already use PowerApps and CDS for customizing?
My opinion today is No. Microsoft is working step by step. So the first step so far, was to merge CDS and the CRM platform. Next steps now will be for instance adding solutions to PowerApps. But have a look at it and become familiar with this new features. So you will be ready for the feature,

Cust.-rule #2: Use entity-icons!

Did you ever see navigation entries like this in the following picture on the left side? Doesn’t it look like “unfinished”? The entry on the right picture looks more professional, right?


Because of that: Always use icons, if you are creating a new entity – always! Doing this is really easy. This is the way I do this:

1. What icons do I need?
An entity needs two icons:
- 16×16 pixels
- 32×32 pixels (This is the one you can see then in the navigation.)

2. Get a tool!
There are several ways to create icons. I use very often the “Metro Studio” from Syncfusion. You can download this free tool from here.


3. Create the icons

# Description
1 Start the “Metro Studio”
2 Search your favorite icon in the top right corner or choose from the categories on the left side hand.
3 Once you found your icon, just click on it.

I use the following options for the 32×32 icon:
- Width: 32px
- Padding: 4px
- Icon color: #FFFFFFFF


Important: Use white color, because Microsoft does it too. So your icon will look like more “integrated” in the whole CRM app.4Click “Export” to save your icon in the png-format.5Repeat the same to create the 16×16 picel icon.

4. Add the icon the the entity

# Description
1 In Dynamics CRM navigate to your entity, open its properties and click “Update Icons” in the ribbon of the entity window:
2 Add the icons to the entity by adding a webresource. This is one way to do this:

5. Save and publish your entity – That’s it!

Cust.-rule #1: New entity – Think about its properties first!

Always think about the two following things BEFORE you create a new entity!

1. Entity properties you can set ONLY BEFORE creating the entity
There are 2 options, which you can not change or activate after creating an entity. (Marked in purple color) The first one is the ownership, the second one is “Define as an activity entity” which means, the new entity should inherite from the actitiy entity and then can be used per example in the social pane area.


2. Entity options you can set but NOT remove after creating an entity
If you are creating a new entity from scratch, there are a few options (mostly marked with “†”) which you cannot undo after the entity is saved. (Marked in blue color) But you can still enable them once the entity is saved.


Remember: Less is more!
So, if you are not sure, weather you need one of this options (per example “Activities”) on your entity, just leave the checkbox blank! You still can enable this options after creating the entity!

Customizations rules – A new blog series


This is the start of my new blog-series about CRM-customizations rules which are making your CRM-system more attractive and “cleaner”.

This series is perfect for CRM-newbies but also should give input to experienced CRM-system customizers.

Stay tuned, the first blog entry will be public very soon!

Dynamics 365 for Marketing – How to setup the trial

Some days ago Microsoft released the a public preview trial version of Dynamics 365 for Marketing.

Dynamics 365 for marketing is built on top of the already existing Dynamics 365 apps:

  • Customer Insights
  • Portals
  • Voice of customer

The following steps are necessary to get the trial:

1. Create a Dynamics 365 Trial (if you alrady have an org, go to step 2)

Go to https://trials.dynamics.com Choose “Sales” and click “Sign up here” (“Registrieren Sie sich hier” in the printscreen). Then click “No, continue to sign up”. This means, that you will create a new account and will not use your exisiting Office 365 subscription (If you have one). The next steps should be self explaining.


2. Add the Marketing app

The second step is to add the marketing app to the new created CRM organisation.

(After adding the app to my org, it had 41 solutions, crazy!)

Go to https://trials.dynamics.com/Dynamics365/Preview/Marketing Enter here your login for the created Dynamics 365 Trial in Step 1. So if your login is “admin@procrmmarketing.onmicrosoft.com” enter this address.


The wizard will now recognize your already exisiting crm-organisation. (After all i recognized, that the wizard created a new org. Not sure if this is a bug…)


Click in the right top corner “Open”.


The marketing app needs rights.


Now you are ready to setup Dynamics 365 for Marketing (self explaining)







Error while activating BPF: “Invalid Business Process.”

Problem: Today I was not able to activate a business process flow. I got a business process error:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #6D99E8D8Detail: 
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #6D99E8D8</Message>
  <ExceptionSource i:nil="true" />
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>Invalid Business Process.</Message>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />

Solution: After some research I found the problem. There was a related Process which was in draft modus. After activating the process I was able to activate the BPF.


I’m speaking at Directions EMEA 2017 (October 4- 6, Madrid)

Directions EMEA is one of the biggest Dynamics SMB-partner events:
“The event brings together the growing community of NAV, CRM and new Microsoft Dynamics 365 partners, providing an opportunity to learn how to benefit from collaboration. The conference is also about the directions in which you can successfully reinvent your current NAV and CRM business to increase your access through the gateway to the SMB market.”


At 04:00 PM, October 05, 2017 I’ll be delivering a session “Successful data migration and integration in Dynamics 365/CRM” where I will show best practices and tools how to process data to and from Dynamics 365.

“Data migration and integration can be hard and painful. This session shows you best practices and tools how to process data to and from Dynamics 365. CRM Data migration and integration in Dynamics CRM can be a complex topic because data is often more complex than what people realise. When delivering a new implementation of Dynamics CRM, or when considering making your CRM system communicate with other IT systems, a proper design for data migration and/or integration is key to success. This session describes typical data migration and integration patterns and processes to and from Dynamics 365. First focus is on presenting best practices and design patterns to model your data migration and integration strategies for Dynamics CRM, and then putting the integration patterns in practice by building or using connectors to and from Dynamics CRM that respond to different requirements of data migration, aggregation, correlation, etc.”

More information about the event and the newest schedule can be found here: http://www.directionsemea.com

Are you joining us too?